MTN Unveils And Set To Launch Artificial Intelligence ChatBot For Mobile Money (MoMo)

MTN NG recently announced the Africa first artificial intelligence chatbot service for its Mobile Money (MoMo) platform.
The purpose of the Artificial intelligence (Al chatbot) is to enable more customers engage with MTN's Mobile Money services, i.e payments on various social media platforms such as WhatsAppTwitterFacebook Messenger, and SMS.

According to Mr Rob Shuter (MTN Group CEO)
We are passionate about bringing the power of our mobile money solutions to more than 60 million customers across Africa over the next few years.
The service which was first launch in may in Ivory Coast will also be available across all MTN's MoMo footprint in the coming few months. 

Harnessing modern technologies like Artificial intelligence can improve in scale, how MTN interacts with customers, enabling the customers to reach us anytime and anywhere, through a variety of channels including social networks and messaging applications.
He Also Said
We can also harness the power of Artificial Intelligence to provide our customers with the right answers to their questions at the right time.

The telecom company also said the Al chatbot would be included in its own newly released instant messaging service, named "Ayoba".

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