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Tuesday, June 18, 2019

FG Orders MultiChoice To Grant Dstv And Gotv Subscribers 14 Days Pause Option



Help has finally come to Nigerians who are using the Multi choice digital satellite dish when the Federal competition and consumer protection commission (FCCPC) urged Multichoice, owners of digital satellite television (Dstv) to begin moves that will ensure subscribers are compensated for disruption of services resulting from failed, faulty, poor, or unprofessional installation by its agents.
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Sometimes June last year, the PayTV giant sent a message to all subscribers that new prices will take effects starting from the beginning of August 1, 2018.
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Meanwhile the consumer protection agency had kicked against the review and a court sitting in Abuja, also restrained Multichoice from effecting the change by Justice Nnamdi Dimgba who granted the injunction, restraining them from implementing their new rates but Multichoice defy the order and went ahead with the increment.


With immediate effect, the commission has issued a final order to the MultiChoice Nigeria Limited to provide subscribers the option of periodically suspending subscription no less than three times yearly for up to 14 days in each instance.
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The commission also charged Multichoice to ensure that all subscribers have free and automatic access to the prevailing selected local free-to-air channels. These instructions formed part of the 11 directives in a "Final Order" issued against Multichoice for raising its subscription tarrifs despite a court order barring it.

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